Terms of Use
The products on sale on www.quintastradashop.com are sold and invoiced by Emmeti Srls | P. Iva 03176700643
Email: emmeti1srls1@gmail.com
Tel: +39 0825 45 17 49
General conditions of sale
1. Acceptance of the general conditions of sale and conclusion of the contract
1.1 The contract stipulated between Emmeti Srls and the Customer (i.e. the subject, natural person, who makes the purchase on the Site, not referable to their commercial, entrepreneurial or professional activity) must be considered concluded with the acceptance, even partial, of the order by Emmeti Srls. In the event of non-acceptance of the order, Emmeti Srls will in any case provide timely communication to the Customer.
1.2 By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares that he has read all the information provided to him during the purchase procedure and that he fully accepts these general conditions (hereinafter the "Conditions").
1.3 These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
2. Purchase methods
2.1 The products offered for sale by Emmeti Srls are only those present on the Emmeti Srls website at the time the Order is placed, as described in the relevant information sheets.
2.2 In any case, it is understood that the images accompanying the description of a product are for information purposes only and may not be perfectly representative of its characteristics but may differ, for example, in colour and size (also due to the browser and monitor used to access the Site and view the images).
2.3 To place an Order, the Customer must fill out the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and/or products that he/she intends to purchase. The Customer must also request from Emmeti Srls , if desired, the issuance of a tax invoice relating to the purchase, pursuant to art. 22 DpR n. 633/1972.
2.4 Correct receipt of the Order is confirmed by Emmeti Srls by means of an e-mail response, sent to the e-mail address communicated by the Customer. This confirmation message will briefly report the conditions of purchase, as required by applicable law, as well as the data entered in the Order by the Customer, so that the latter can verify the same and possibly communicate without delay the necessary corrections of incorrect data.
3. Prices and Payment Methods
3.1 The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the site or these Conditions.
3.2 The following payment methods are available:
(i) PayPal
For payment, the customer can use the Paypal circuit according to the specific methods of the same.
(ii) Credit card
In the case of purchasing goods with a credit card payment method, the transaction may take place through the secure Paypal server or another secure server chosen by Emmeti Srls.
In no case and at no stage of the payment will Emmeti Srls be able to know the information relating to the Customer's credit card, transmitted via a protected connection directly to the site of the banking institution that manages the transaction. No computer archive of Emmeti Srls will store such data and therefore in no case will Emmeti Srls be held responsible for any fraudulent or improper use of credit cards by third parties at the time of payment.
(iii) Bank transfer
In case of purchase with bank transfer, the bank details for payment will be displayed. The shipment of the goods will take place only upon actual receipt of payment in the bank.
(iv) Scalapay
“If you buy with Scalapay you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be assigned to Incremento SPV Srl, related parties and their assignees, and that you authorize such assignment.”
4. Delivery of products and related costs
4.1 The purchased products will be delivered to the address indicated by the Customer in the Order within 24-48 working hours from the acceptance of the Order by Emmeti Srls and payment, at the cost specifically indicated on the Site before sending the Order. Emmeti Srls reserves the right to accept or not deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.
4.2 For deliveries requested in countries outside the European Union, any import customs charges will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of his/her country in advance to verify the costs and any import limits.
4.3 The delivery times indicated by Emmeti Srls must be considered as purely indicative and a delay with respect to the same, or any delivery made with subsequent fractional shipments does not entitle the Customer to refuse the delivery itself and to request compensation or indemnity.
4.4 Upon delivery of the products, the Customer is required to check:
that the number of packages delivered corresponds to that indicated in the transport document.
that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and/or the product or any discrepancy in the number of packages or indications must be immediately reported by making a specific note on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods set out in this document.
5. Right of withdrawal
5.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.
5.2 To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send Emmeti Srls a communication to this effect, within the terms indicated, to the following email address: emmeti1srls@gmail.com .
5.3 In the event of withdrawal, the Customer may return the products to Emmeti Srls at his/her own expense within 14 (fourteen) days of the withdrawal. The goods must be returned intact, complete with all their parts and in the original packaging (envelopes and boxes), stored and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without there being any signs of wear or dirt, in compliance with the conditions set out below:
the right of withdrawal may be applied to the product purchased in its entirety; it is not in fact possible to exercise withdrawal only on part of the product purchased (e.g.: accessories, complements, etc.);
for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.);
in the event of damage to the goods during transport, Emmeti Srls will notify the Customer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relevant reimbursement; the product will then be made available to the Customer, simultaneously cancelling the request for withdrawal;
Emmeti Srls will not be liable in any way for damage, theft, loss occurring during or in any case in relation to the return shipment.
5.4 Emmeti Srls will refund the Customer the entire amount already paid, net of shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14), within 14 (fourteen) days of withdrawal, through a reversal procedure of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any other cost as a consequence of said refund. Emmeti Srls may suspend the refund until receipt of the returned product.
5.5 In any case, the Customer will lose the right of withdrawal in cases where Emmeti Srls ascertains that:
the returned product and/or its accessories, and/or its packaging are not intact;
the product is missing its external packaging and/or the original internal packaging;
the product is missing integral elements and/or accessories (e.g. closures, laces, buckles, etc.).
In the event of forfeiture of the right of withdrawal, Emmeti Srls will return the purchased product to the sender, charging the latter the shipping costs and, if already refunded, the price of the product.
6. Warranties
6.1 All products sold by Emmeti Srls are covered by a 24 (twenty-four) month warranty for defects of conformity, pursuant to Title III of Legislative Decree 206/2005. To benefit from warranty assistance, the Customer must keep the invoice, or the payment receipt, together with the transport document.
6.2 The guarantee for defects of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and with the provisions of the instructions for use and washing included in and/or with the product.
6.3 In the event that, for any reason, Emmeti Srls is unable to return to the Customer a product under warranty (repaired or replaced), or if the repair or replacement were, also due to the value of the product, excessively expensive, Emmeti Srls may proceed with an appropriate reduction of the price paid, or with the refund of the entire amount paid with termination of the contract.
6.4 In cases where the application of the guarantees requires the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
7. Complaints and requests for information
7.1 Any complaints or requests for information may be addressed to Emmeti Srls at the following addresses: Emmeti Srls | Via Cardito 143 | 83031 Ariano Irpino - AV | Tel: +39 0825 45 17 49 | email: emmeti1srls@gmail.com
8. Privacy
8.1 The personal data collected by forwarding the Order will be processed by Emmeti Srls for the sole purpose of satisfying the express requests of the Customer, in compliance with European Regulation 679/2016 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Customer.
9. Applicable law
9.1 The sales contract referred to in these Conditions and its execution are governed by Italian Law, with the non-application of the conflict rules and the United Nations Convention on Contracts for the International Sale of Goods. The Court of the municipality of residence of the Customer will be competent for the resolution of the related disputes.
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